Hunky Dory Subscription
My airtime was disappearing so I sent an SMS to 31050 to check if I was subscribed to any services unknowingly. Turns out I was subscribed to Hunky Dory without my knowledge and it used up quite a lot of airtime. I expect a full refund as well as any proof that I subscribe to the service???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Apr 2020, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2020, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Apr 2020, 10:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2020, 10:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
's updateReviewer Update
20 Apr 2020, 11:28Money was refunded. Thank you. I still don't understand why I was auto-subscribed to Junky Dory service anyways. Vodacom should pick these subscriptions up when they are being activated and prompt the customer to confirm.
's update20 Apr 2020, 11:28
Reviewer Update
Money was refunded. Thank you. I still don't understand why I was auto-subscribed to Junky Dory service anyways. Vodacom should pick these subscriptions up when they are being activated and prompt the customer to confirm.