MC
Mark C

1 reviews | Active since Jul 2020

01 Jul 2020, 14:49

Hunky Dory **** by Vodacom!!!

I have noticed latley that my airtime has been disappearing fast, even though I had only made a few short calls. This continued: every time I looked at my Vodacom balances my airtime would be less. I thought that this was unusual, but didn't know what to do about it.. On 1st of July 2020 I discovered that I had a "hunky dory" subscription that had been added to my account. It subtracts R10 per day of airtime. I received no notification of the subscription, have never heard of it and have never subscribed to anything. I see that there are many Vodacom customers who have had the same shocking experience with the very same "subscription" **** dating back to last year September.. This makes me think that Vodacom was responsible for adding the subscription, which started subtracting money from my account. I expected more from Vodacom what a bunch of thieving *******s.!!!! This **** has been thrust upon vodacom users since last year 2019, and they have done nothing about it.!! I would most certainly think twice about using Vodacom as my chosen service provider in the future..!!

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2020, 07:16
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team