MR
Maphutha R

1 reviews | Active since Jul 2019

03 Jul 2019, 10:18

Hunky-dory **** by Vodacom

In what I thought was an error on their part,I found out that I was being ****med by Vodacom. Granted I'm new to the family and considering that I only lost R20 in airtime(10-10 over two days),my problem may seem trivial.Problem is I dont remember subscribing to Hunky-dory games as the consultant so blatantly claims. The issue is that the two days I was debited for Hunky-dory rendered me unable to purchase a particular data bundle from my monthly airtime as Im a contract holder and such monthly airtime doesn't combine with purchased airtime. The problem was easily solved by the consultant as I am no longer subscribed to the service but I wasn't refunded. I ask Vodacom of one thing,DON'T RUN SUCH ****S because truth be told,as a first time user of Vodacom,I'M NOT IMPRESSED.

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2019, 08:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jul 2019, 09:38
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, our query has now been resolved.  Regards  Consumer Website Team