LC
Lauren C
1 reviews | Active since Dec 2016
07 Jul 2020, 10:13
Hunky Dory ****
I recieved an SMS a few days ago saying "You are being charged R10 for Hunky Dory per day on your Vodacom account. To unsubscribe, please dial *135*997#". I searched it online and it has already been reported on helloPeter and Vodacom acknowledged it, but then why have they not blocked it or done something to stop it? I checked my airtime balance and it's all gone, when trying to go onto the app to look at itemized billing and check how long this had been going on for, the app would not let me log in and said I now needed to call the Call Centre. Vodacom why are not trying to stop this ****? Where is your customer service?
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Vodacom's replyOfficial
07 Jul 2020, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team