QS
Quinta S
1 reviews | Active since Jul 2011
16 Apr 2020, 10:35
Hunky Dory and Bad service
Almost two weeks ago I posted a review on here. I didnt receive a call from vodacom at all. So here I am back againand guess what.... I am one of those people to be docked R10 everyday by a subscription that I never subscribed to. HUNKY DORY. Vodacom cant tell me what this is and refuse to give me my airtime back. Yet I see it is a vodacom customer issue.... So vodacom. Never mind the fact that you didnt bother to contact me. So its another R175 gine from my airtime.... But now I find out what it is and that I am not the only one losing money. From 13 Jan till now... R10 has been removed daily. Thats almost R500 that I have lost plus awful service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2020, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2020, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Apr 2020, 13:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2020, 13:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
QS
Quinta S's updateReviewer Update
16 Apr 2020, 13:07Thank you for resolving this and thank you for the gesture of reimbur*****t
Appreciate it
Appreciate it
QS
Quinta S's update16 Apr 2020, 13:07
Reviewer Update
Thank you for resolving this and thank you for the gesture of reimbur*****t
Appreciate it
Appreciate it