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cocomelts C

1 reviews | Active since Sept 2016

24 Aug 2021, 12:06

Hundreds of Spam SMSs Even After Opting Out

Vodacom love spamming customers with SMS promotions over and over again and no matter how many times I have opted out, they keep coming in. I get the same SMS. Sometimes they come through multiple times a day. It reads:

This is your chance ?????. Dial *126*2# now to subscribe. This offer is for the lucky few: Get 1 free day of Mum & Baby and enjoy helpful parenting advice and lifestyle tips. You could also win R30 000 cash. (After trial: R3/day) To opt out, reply STOP. Ts&Cs https://bit.ly/3t1pAar Vodacom

I have opted out to this SMS spam nonsense 27 times now since March. I have even contacted Vodacom support twice on Twitter and they confirmed they had removed my number off the marketing. Yet I still get these SMSs. Surely this is now ******* to send these adverts when I don't want them and have attempted to opt out multiple times. What do I do after trying every method and they still arrive?

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Replies (2)
Vodacom
Vodacom's reply24 Aug 2021, 14:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
cC
cocomelts C's update02 Sept 2021, 12:40
Reviewer Update
So after Vodacom called me, a week later the spam came back and I have been getting these SMSs again. I then opted out, contacted them on Twitter and nothing has fixed it. I still keep getting these spam texts from them on a daily basis. There is nothing I can do to stop them. What a terrible way to handle the privacy of your customers.