Humiliated by Vodacom because of their fault, shows how much they care about there customers!!!

After waiting three weeks for an apology and my order, Vodacom made my day again by telling me I can't do a sim swap because my account is in arrears!!!! I've been with Vodacom for many, many years and never was my account in arrears!!!! Vodacom, thank you for humiliating a long and loyal client like this in a Vodacom shop, it just shows that you don't care about your customers!!!! I phoned the accounts department and they said sorry this was Vodacoms fault, they changed my status said and I can now drive back to the Vodacom shop to do the sim swap after I told them I live on a farm far from town!!! But what do you care?