OK
Olivia K
1 reviews | Active since Jan 2018
15 Dec 2020, 08:51
Hugely disappointed
I wrote a bad review in June because I was trying to cancel my contract and was unable to get hold of anyone. Vodacom assisted my post review and advised that my contract was now cancelled - it wasn’t!! I have had debit orders come off each month despite repeated assurances that it is cancelled. I get told it is because it’s on ‘the old system’. Can someone at Vodacom please sort this out once and for all!
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Replies (2)
Vodacom's replyOfficial
15 Dec 2020, 08:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2020, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OK
Olivia K's updateReviewer Update
21 Dec 2020, 18:42Good day
The email that I received indicates that one again you have messed it up. You have cancelled my husbands phone contract and NOT the data contract that I have requested cancellation for repeatedly.
I actually can’t quite believe that it is still not correct.
The email that I received indicates that one again you have messed it up. You have cancelled my husbands phone contract and NOT the data contract that I have requested cancellation for repeatedly.
I actually can’t quite believe that it is still not correct.
OK
Olivia K's update21 Dec 2020, 18:42
Reviewer Update
Good day
The email that I received indicates that one again you have messed it up. You have cancelled my husbands phone contract and NOT the data contract that I have requested cancellation for repeatedly.
I actually can’t quite believe that it is still not correct.
The email that I received indicates that one again you have messed it up. You have cancelled my husbands phone contract and NOT the data contract that I have requested cancellation for repeatedly.
I actually can’t quite believe that it is still not correct.