Huge unexpected data bill!!

<p>I called Vodacom on the 22nd of September after I realised that I am sitting with a bill of R1882 as to my normal R358 per month. I spoke to Shiraz @ Vodacom Solutions who informed me that we obviously went out of over our data. I asked him how this was possible seeing that we signed a TOP UP Contract with Vodacom and aparently we are not on a TOP but an open line. We have a signed copy of our contract that says TOP UP. The TOP UP contract obviously was our safety net knowing that if we go over, we would have to purchase more and won't have an expected surprise..... So after Shiraz explained to us that we can change our contract to TOP UP but there will be penalties involved, we decided to rater setup alerts and blocks. Ref: 1- ********** 404856 was logged as an investigation regarding the contract issue. Sadly no feedback received and we had to pay up..... We do not have the budget for these huge bills.... Also due to changes on the Vodacom APP last month whereby they added the NIGHT OWL DATA to our normal data, we made the mistake of thinking we still had data left when we in fact had no data left..... Not a happy customer at the moment....</p>