RN
Ronel N

1 reviews | Active since Nov 2017

27 Nov 2017, 11:31

Huge data cost implications

Once again another 3 weeks and still no data or any feedback? This query has now been ongoing for almost 2 months.... There has been huge cost implications (R555.25) for data used, since data was not allocated as promised ( 10gig data for 3 months (30 gig postpaid) as the contract stipulated when I did the upgrade)

I`m keeping my end of the contract by paying, but Vodacom is breaching the contract by not delivering

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2017, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Nov 2017, 10:42
Official

Good day Ronel,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,