KH
Ken H
1 reviews | Active since Jul 2011
13 May 2019, 14:33
Huge data bills for automatically added unrequested data bundles
I have 4 numbers on a business account. When users needed additional data they could simply choose a data bundle on the app and buy it. Suddenly they were unable to do this - now I am getting R3000 data bills because Vodacom keeps adding 30mb data budles one after another at huge cost and without any notification to the user or the ability to stop this happening. Downright theft as far as I am concerned, and they refuse to do anything about it. Their services are unusable.
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Replies (3)
Vodacom's replyOfficial
13 May 2019, 16:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 16:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
KH
Ken H's updateReviewer Update
13 May 2019, 16:53I am really not interested in hearing your doubletalk and gobblede**** that none of your customers actually understands - You make everything so complicated that nobody knows what is going on and then you rip your customers off because of it. All I ever wanted was to buy data bundles when I needed them and you prevented me doing that and ripped me off for thousands of Rand.
KH
Ken H's update13 May 2019, 16:53
Reviewer Update
I am really not interested in hearing your doubletalk and gobblede**** that none of your customers actually understands - You make everything so complicated that nobody knows what is going on and then you rip your customers off because of it. All I ever wanted was to buy data bundles when I needed them and you prevented me doing that and ripped me off for thousands of Rand.
KH
Ken H's updateReviewer Update
14 May 2019, 12:10Your response to my detailed complaint is to tell me to send my complaint to an email address? Is that how you pass the buck there? I have already sent a detailed complaint on my company letterhead as advised by your call centre and nobody is doing anything about it!
KH
Ken H's update14 May 2019, 12:10
Reviewer Update
Your response to my detailed complaint is to tell me to send my complaint to an email address? Is that how you pass the buck there? I have already sent a detailed complaint on my company letterhead as advised by your call centre and nobody is doing anything about it!