HUGE COMPLAINT, VODACOM *****ING FROM THE OLD AGED

Hello Vodacom. We tried on numerous occations to sort this out the correct way, but your consultants in the retention department just cuts us off when they see they can not save the business. We need to speak to cancellations but the will not put us through. Last year my mother cancelled her contract when it expired. She believed and was reasured this will be done. SHe is 76 years old and can not deal with the technology. She has now been paying a monthly premium for over a year for a phone that should be cancelled. I feel vodacom is ageist and is taking advantage of the fact that the old people are not tech saffy and making money out of these situations. The old people dont know what to do and then just leave it. What is R349 now. But it adds up and Vodacom owes her thousends of rands by now. If they do this with every person, how much money do they ***** per month. I think someone should investigate the amount of customers over 65 and find out how many could not cancel their contracts. VODACOM, please refund my mothers money. SHe is a widow and can not deal with these things.

Contract that needs cancelling *** (GE Koekemoer) You can reach me on ***