FM
Fikile M

1 reviews | Active since Jan 2016

29 Aug 2023, 17:32

Huge bill

I have been with Vodacom network for quite some time but recently I am struggling to cancel most of my unused data . I have for several times phoned them as the outlets in Soshanguve, kollonade and Mabopane were unable to assist me so I contacted their call centre and for several times they said they have removed some of the things I don't need in my contracts but come month end I again have that huge bill . this time Vodacom has really disappointed me and I can't cancel those contracts as I can't afford to pay for the hand sets that I received.

0
Replies (1)
Vodacom
Vodacom's reply30 Aug 2023, 07:49
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team