WA
Waleed A

1 reviews | Active since Jan 2019

05 Jan 2019, 13:07

Huawei Y7 2018 poor quality handset

Query contract number ********** 924. I purchased a phone and after a few days the phone stopped charging, I attended at vodacom and they checked and sent it away for testing and they gave me a new handset two weeks later. A few days thereafter I experienced that the signal kept disappearing and I had to continuously reboot the phone. I again took the phone to the store and now I have to wait another 14 working days. My account has been debited and I never had use of the phone as Vodacom had the phone longer than I did. I am at this point even prepared to take a more expensive phone as I value what I pay for. My family are all Huawei users and this is the first bad experience with vodacom. History will show how long I am a supporter of vodacom. I would appreciate your attention to this matter and a response in good time.

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Replies (2)
Vodacom
Vodacom's reply05 Jan 2019, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Jan 2019, 17:45
Official
Dear Waleed, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)