RP
Rodney P
1 reviews | Active since Dec 2021
20 Jul 2023, 09:32
Huawei watch purchases
After purchasing Huawei GT watches on the Vodacom Shop and money was already deducted form my account, I got a message to say they cannot fulfil the order as they are out of stock. When I placed my orders the order was created implying that there was adequate stock. I find this misleading and unacceptable. Products should not be made available and payment accepted if there is no stock. I told that I would be refunded for my orders, but I do not accept that option.
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Replies (3)
Vodacom's replyOfficial
20 Jul 2023, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2023, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RP
Rodney P's updateReviewer Update
20 Jul 2023, 11:13Further to my complaint I unceremoniously received these SMS's now:
You order E27****255 has been cancelled. Please contact our call centre if you believe this was done in error. : *** You order E27****980 has been cancelled. Please contact our call centre if you believe this was done in error. : ***
This is just shocking behavior towards loyal customers. at the end of the day, we are not at fault for mistakes made by a big corporates like yourselves who tend to bully their customers when we are at fault, yet no consequence when you are at fault.
You order E27****255 has been cancelled. Please contact our call centre if you believe this was done in error. : *** You order E27****980 has been cancelled. Please contact our call centre if you believe this was done in error. : ***
This is just shocking behavior towards loyal customers. at the end of the day, we are not at fault for mistakes made by a big corporates like yourselves who tend to bully their customers when we are at fault, yet no consequence when you are at fault.
RP
Rodney P's update20 Jul 2023, 11:13
Reviewer Update
Further to my complaint I unceremoniously received these SMS's now:
You order E27****255 has been cancelled. Please contact our call centre if you believe this was done in error. : *** You order E27****980 has been cancelled. Please contact our call centre if you believe this was done in error. : ***
This is just shocking behavior towards loyal customers. at the end of the day, we are not at fault for mistakes made by a big corporates like yourselves who tend to bully their customers when we are at fault, yet no consequence when you are at fault.
You order E27****255 has been cancelled. Please contact our call centre if you believe this was done in error. : *** You order E27****980 has been cancelled. Please contact our call centre if you believe this was done in error. : ***
This is just shocking behavior towards loyal customers. at the end of the day, we are not at fault for mistakes made by a big corporates like yourselves who tend to bully their customers when we are at fault, yet no consequence when you are at fault.
RP
Rodney P's updateReviewer Update
20 Jul 2023, 13:22 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all deals are subject to stock availability. Please refer to our online shop terms and conditions: https://www.vodacom.co.za/vodacom/terms/vodacom-online-shop-terms-and-conditions. Refunds will be processed, should orders be cancelled, this may take 5 - 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Well this is the last time I use your online shop!!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all deals are subject to stock availability. Please refer to our online shop terms and conditions: https://www.vodacom.co.za/vodacom/terms/vodacom-online-shop-terms-and-conditions. Refunds will be processed, should orders be cancelled, this may take 5 - 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Well this is the last time I use your online shop!!
RP
Rodney P's update20 Jul 2023, 13:22
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all deals are subject to stock availability. Please refer to our online shop terms and conditions: https://www.vodacom.co.za/vodacom/terms/vodacom-online-shop-terms-and-conditions. Refunds will be processed, should orders be cancelled, this may take 5 - 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Well this is the last time I use your online shop!!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that all deals are subject to stock availability. Please refer to our online shop terms and conditions: https://www.vodacom.co.za/vodacom/terms/vodacom-online-shop-terms-and-conditions. Refunds will be processed, should orders be cancelled, this may take 5 - 7 working days to reflect on your side.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Well this is the last time I use your online shop!!