1 reviews | Active since Jul 2011
Huawei P9 Summer Promotion not received
<p>hi, I upgrade on the 19 November in Menlyn to a Huawei P9 where you received a Woolworths voucher of R2000. I followed the steps needed to verify my purchase. I read the terms and conditions and was pro-active to send my proof of purchase through to speed up the process. I've sent 4 emails to the huaweip9tlcrewards.com emil with no response. There isn't even a number you can phone to redeem your voucher.</p> <p>Is this the type of service that Vodacom want to associate themselve with? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No response via telephony or email - 4 hours later.
No response via telephony or email - 4 hours later.
2 days after the complaint and 50 minutes on the phone with Vodacom and their own staff isn't aware of the special on the P9, although it gets advertised on Twitter, their own website and in-store.
Shocking service.
2 days after the complaint and 50 minutes on the phone with Vodacom and their own staff isn't aware of the special on the P9, although it gets advertised on Twitter, their own website and in-store.
Shocking service.
Vodacom keeps on sending messages saying they resolved my query on reference 1- ********** 4362, but they haven't even responded to me. I've been transferred to 5 different departments in the space of 2 seperate phone calls to them which I spent an hour on the phone with them and no one can help me.
Vodacom keeps on sending messages saying they resolved my query on reference 1- ********** 4362, but they haven't even responded to me. I've been transferred to 5 different departments in the space of 2 seperate phone calls to them which I spent an hour on the phone with them and no one can help me.