1 reviews | Active since Jun 2016

22 Nov 2018, 13:40

Huawei p20 lite dual sim DOES EXIST!!

When I went for my upgrade, I told the consultant that I wanted a dual sim phone as I currently have an extra contract that I am paying for but not using. I was told that the new Huawei devices don't support dial sim. This, obviously, is not the case.

I ended up taking the Huawei p20 lite, which is an amazing phone! But yesterday I found out that the devices do offer dual sim but that VODACOM devices don't.

Had I know this, I would have canceled the existing contract, gone prepaid and then purchase a dual sim device cash because it DOESNT MAKE SENSE to have 3 sim cards and only 2 devices neither of them being dial sim.

This was part of the discussion that I had with the consultant but was given no other alternative??

Please advise as to whether there is a way to resolve this? I am very frustrated and annoyed knowing now that I could have had a DUAL SIM Huawei p20 lite :(

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 13:49
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Nov 2018, 15:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team

Best regards,