Huawei P10 Upgrade nightmare

<p>I upgraded my contract with vodacom from Smart S to Smart S+ on 2017/05/09. The device I chose was a Huawei P10 with a special giving me an extra device a Huawei P8 Lite and uChoose Flexi 55 and R10 000 online training voucher.</p> <p> </p> <p>After many phone calls with the upgrade being cancelled 6 times by the system I was finally upgraded on 10 July 2017. The only problem was that they never sent the two new SIM cards with the courier for delivery so I was stuck with phones I could not use. When I finally received the two SIM cards more than a week later I was able to do a SIM swap for my current number and start using that SIM on the Huawei P10.</p> <p>The second SIM however was not activated nor did I receive any communication of what the new number for this SIM would be as this is the one that would be on the new uChoose Flexi 55. I called all the vodacom contact centres and they just kept telling me to call another number, this went on untill I spent about 4 hours on the phone trying to sort this out. No one is able to activate the SIM for me without the new phone number, and no one can provide me with the new phone number.</p> <p>I tried using twitter too and even though the social media department is trying to be helpfull they are also unable to resolve it for me, and just keep sending it to the Online Sales department who is not helping at all.</p> <p>It is more than a month later now and I am still not able to use the second SIM with the uChoose Flexi 55.</p> <p> </p> <p>It is 2017/07/19 today and two months and 10 days after the upgrade I am still not able to use the services I was promised, yet Vodacom has no trouble billing me as if everything is as it should be even though they owe me 2 x R55 airtime already.</p>