ZS
Zanele S

1 reviews | Active since Feb 2026

09 Feb 2026, 16:27

HUAWEI nova 14i contract update

Vodacom false sell Huawei nova 14i. I was promised that Google works very well. Only to notice a problem after a 14 days of cooling off period. At first I thought I have been hacked. When my brother check EMI no. only we find it the same, only to find the phone system uses sumsung A22 and huewei nova y91 system through G box. I have been calling since December someone only told me the truth a week ago because she's using 11i. Worse I lost important documents and photos I saved on google drive.

It a pity I'm stuck with this phone that doesn't suits my needs for the next 24 months. Package that comes with the phone I haven't received it till today.

People please be aware of huewei phones don't buy them specially at vodacom because they don't tell the truth. I even went to the physical shop they promised it working so well. Even now I'm struggling. I can't update other apps. I wanted to cancel the contract charges are soo. I'm very disappointed. Bad decision I took. I don't how I can reverse it. If someone can help please do so. Because I want to cancel this contract.

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2026, 09:00
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 

Best regards,