YP
Yolandie P
1 reviews | Active since Jun 2016
29 Jul 2020, 10:23
Huawei incompatibility
When renewing my Vodacom contract I deliberately asked about all Huawei rumours and if I will have any problems with compatibility or connectivity. I initially said I wanted a Samsung this time. However I was pursuaded to take another Huawei. I have endless problems and regret my decision. I have visited my Vodacom twice for assistance and was promised assistance. All in vain. Many apps apparently require Google Playstore. I struggle with Youtube, many apps dont work at all. Will never ever recommend Huawei to anyone. I do not know how Vodacom can sell a product that does not meet a customer or country's requirements or needs.
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Replies (2)
Vodacom's replyOfficial
29 Jul 2020, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2020, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2020, 13:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2020, 13:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,