JF
Jonathan F

1 reviews | Active since Jun 2021

15 Jan 2023, 17:44

Huawei GT3

Went to Vodacom shop in Greenstone on Sat 14 Jan 2022 to get Apple watch. After some discussion with the sales person, he suggested to get the Huawei GT3 as it did everything and would fully function with the IPhone 13. I ended up taking two to use with my Samsung and then the IPhone. On presentation of the boxes I noted that the GT3 46mm had sealed inside a brochure about esims for the Huawei watch. Seeing that I understood that what the sales man had said was accurate. However when opening the watch and trying to set up the watch realised that in fact as normal its not that simple when it comes to IPhone. To make matters worse, the wonderful details little booklet regarding esims was a total fabrication, a complete marketing trick between Huawei and Vodacom. Then of course when I returned to the store on Sunday was told by the same sales man that he never said anything and that it was too bad because the watch was opened. I thankfully took pictures of the box when still sealed with the esim booklet sealed inside it which is done to mislead consumers into thinking they are buying a watch that can fully integrated, when in fact it can't.

0
Replies (3)
Vodacom
Vodacom's reply16 Jan 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

JF
Jonathan F's update16 Jan 2023, 17:24
Reviewer Update
I still await consultant. However due to the fact companies are not legally obligated to supply copies of call recordings and the serious nature of this issue, please do all communications in writing to my email address where statements are sent.


Many
thanks


Vodacom
Vodacom's reply19 Jan 2023, 07:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided.

The Store has spoken to you and will meet up with you on Saturday to discuss what they can agree upon.
 Regards Consumer Website Team

Best regards,