JE
Je-Taime Eksteen

1 reviews | Active since Dec 2021

21 Sept 2022, 18:14

Huawei cellphone

I purchased my Huawei NOVA9 cellphone approximately 7 months ago.

About a week ago I noticed that the cellphone is badly bent and there is a huge gap between the screen and the shell of the phone, I went to Vodacom in Richards Bay where I had purchased the phone, I asked the tech guy to check the phone for me and he told me that this is a battery problem, it could either be from over charging or a factory fault, he then accused me of over charging the phone and then told me he would be testing the phone, only to find out that the phone was not over charged. Then he asked me how long I've had the phone which I then responded with saying I've had the phone for 7 months, he then said well unfortunately the battery warranty is only valid for 6 months, he said the phone can be sent away at my own expense for maybe up to a month. All the info on the phone would be lost. I need the phone as most of my school projects as well as homework etc...… is on the phone, he politely rep**** that it is my problem and he cant help me unless I pay for the repairs or at least a deposit there of. He said the cost of repairs would roughly be about R2000.00 which I honestly feel is a ******* as I paid cash ( R11 000.00 ) when I purchased my cellphone.

I am honestly very disappointed in both Vodacom and Huawei with the service I have received.

0
Replies (6)
Vodacom
Vodacom's reply22 Sept 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply23 Sept 2022, 13:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Tried calling the number *** and get voice message "Number does not exist" Please note the device will still need to be book at your nearest Vodacare store so the technical team can do an assessment and provide feedback. 

Regards Consumer Website Team

Best regards,

JE
Je-Taime Eksteen's update26 Sept 2022, 08:21
Reviewer Update
Good day,

Please contact me on my alternative number ***, the *** is a landline number and when we have load shedding it does not work.

Thank you

Kind regards,
Je-Taime Eksteen
JE
Je-Taime Eksteen's update26 Sept 2022, 08:22
Reviewer Update
***
JE
Je-Taime Eksteen's update03 Oct 2022, 08:27
Reviewer Update
Good morning!!

Please can you contact me with regards to the phone
JE
Je-Taime Eksteen's update05 Oct 2022, 09:07
Reviewer Update
I still have not received any feedback from Vodacom.
This is the worst service I have ever received. I will not be purchasing anymore electronic devices by Vodacom