Huawei 5 - damaged. No answer from Vodacom Insurance

I have a Huawei 5 phone for about 2 months now. Contract with accidental cover. The phone dropped and got damaged on 24/1. I took the phone to Menlyn Vodacom on 27/1 who inspected the phone and said that I must contact the insurance at ********** . I left my handpiece with Menlyn Vodacom and has since then tried to contact Vodacom Insurance- no answer. I even registered a claim on line but no progress. I went back to the Menlyn Vodacom shop last weekend and the lady made a copy of the repair sheet and promised to follow up with Vodacom Insurance. Did not happen. I also send multiple mails to customer care, Vodacom explaining everything. I only received back auto acknowledgements. I am very frustrated