HP Reference Number: HP*** Vodacom Account Number: I***-9 Vodacom agents and collections representatives misled me into believing that my account was fully paid

HP Reference Number: HP*** Vodacom Account Number: I***-9 Vodacom agents and collections representatives misled me into believing that my account was fully paid. Perhaps I should escalate this to a dispute resolution body because I have been done a grave injustice. I am currently unemployed and struggling to accumulate the requested monthly installment after I was informed my account is fully paid. Only when I requested the cancellation letter was I then informed my account was only suspended and would be reinstated. I am unsure what to do because I don't have money to pay the balance owing.