1 reviews | Active since Dec 2016

23 Mar 2023, 10:12

How's this for service VODACOM!!!

Firstly we canceled a contract prematurely at Vodaworld on 26/01/2020 of which a total of R4 606.51 was paid. The final month's airtime/data subscription fees were debited end of Feb'20 from our bank account.

THEN... whoop whoop... A summons was issued on 30/12/2021 for this same contract in the amount of R476.35 which we disputed but because Vodacom's staff is so *********** (namely Faeeza who processed my contract cancellation at Vodaworld) we were forced to get the issues dealt with pay these loansharks their monies and never do business with them again.

NOW... Jeez... A year after paying them (the money they should not have gotten) and us trying to get a home loan we were smacked in the face with a rude awakening that Vodacom would come to our rescue and turn our lives upside down ONCE AGAIN!!!

Honestly guys... You ***** people's money, data, airtime, and now their ITC records seeing that you don't have the manpower or lack of brains to update your records accordingly. It's been a year now and this is ludicrous.

Thank you for your NON- Existent service Vodacom!! You guys Rock....NOT!!!!

0
Replies (1)
Vodacom
Vodacom's reply23 Mar 2023, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team