How you treat your customers goes a long way.

What an experience with Vodacom. They had a Black Friday deal for two iPhones that I app**** for and it was approved. I was told the confirmation team will contact me to finalize the deal. Confirmation team call me twice when I was in a meeting and they cancelled my deal. I called back on both the occasion and I was told they don’t take calls. Vodacom says there’s nothing that they can do as I did not pick up my call. I feel that after being such a loyal customer to them for over 20 years with their number, they don’t care and applyTCF to their loyal customers. How do you cancel a deal with no reason? Vodacom is simply saying they don’t need me I can go elsewhere. The confirmation team don’t care to follow-up on the customer because they are not making money out of it. I will be changing my number to another service provider who would care and consider my needs. Their rates are not the best, but because I am loyal person, am still using the same number.