SN
SHAUNV N

1 reviews | Active since Nov 2015

27 May 2025, 09:14

HOW VODACOM WILL RUIN YOUR BUISINESS AND STILL EXPECT TO BE PAID FOR IT

For almost a month now I have no network and data at my house and business, and the surrounding area that happened to work perfectly for years. I keep on logging calls and posting here. Everytime I post here I get a call the undertaking to get back to me. Needless to say that never happens nor does the problem get attended to. So not only have VODACOM ruined my income for this month as I have a B&B that cannot operate without network, but also expects full payment for the phone, data and WIFI contracts. How can this possibly happen, or be legal, that a giant like this be so ***********? I can only assume that rural businesses and communities are not taken seriously and that VODACOM is just totally oblivious or just plain arrogant. I have explained numerous times that I just need to know if of when the problem will attended to, so that I can try and make alternative plans as I simply cannot get bookings destroying my income and jobs. I even spend time with somebody from VODACOM pin pointing the tower last week. And still nothing what so ever happens and no feedback. If only one had known I would not have touched a VODACOM contract with a pole! Speaking to the community is is clear that others have also reported the same problem over the last couple of weeks so again it is not just me

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Replies (1)
Vodacom
Vodacom's reply27 May 2025, 10:18
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team