How Vodacom treats longstanding, loyal customers - Absolutely Appalling!

How Vodacom treats their longstanding, loyal customers! (Absolutely appalling!). there were 3 issues 1. I have been a customer of Vodacom for more than 15 years, never missed a single debit order payment in this time. The instruction is for the debit order to go off on the last day of the month. Without warning, Vodacom put through the debit order on 28 April 2023 and it did not go through, I call to rectify the situation on the Monday and was charged a penalty of R100,88. I called the Call-Centre, spoke to a lady who refused to give her full name, (she said she was "IKA"). Quite frankly, this lady should not be in customer service, she exacerbated the situation with her attitude, (told me to hold for 2 minutes, left me to wait for at least 15 minutes (call registered 22 minutes) and refused to apologize for the wait. She then told me that the penalty for the re-debit by Vodacom was non-negotiable! What Vodacom fails to take into account is that these payments are in advance for the month! (No apology, bad attitude, penalty charge)