how vodacom takes advantage of pensioners

so my aunty received a bill 2 months in a row that was alot higher than her normal bill.she decided to call in and ask what is going on she then received an email asking her if she wanted to do a migration.she asked me to help her so we went to the store to ask for help.they said they cant do it now so i requested a manager here come out a young guy with a bucket of arrogance he then advised me they are not a customer care branch gateway is.once having another argument they call customer care.first call they can sort it out within 48 hour.called back because i was not happy with that 1st consultant i didnt bother with requested a manager this so called manager was not helpfull at all so i requested someone higher than him he did not want to then he said he needs to talk to my aunty for verification i advised my aunty is not clued up on how this all work so she will provide permision for me to speek he did his verification and proceded to explane to her my anty told him he will have to speek to me so i just took the phone from her he was not impressed he was back on the phn with me.i still requested someone higher a few times after that and evntually i got to a lady who was not help