How Vodacom handles *****

On 04/01/2018, I requested via e-mail to ********** more information regarding a debit order of R64.49 going through my wife’s account, while she is not a Vodacom Customer.

They rep**** the following day with Query ***~77R6, asking us to sent the bank statements showing the details of the debit order and an affidavit stating that she doesn’t have a Vodacom account, to ********** We did so on 10/01/2018. We received an Auto Reply the same day, giving us another reference number EC-1J3M-3KJGCS.

On 17/01/2018 I received a mail from the ***** Dispute Department stating “Please note that we have received all the documents we require in connection with your recent ***** dispute. Someone from the ***** dispute team will be in touch with you soon, to provide feedback on the situation. We kindly ask you not to phone into a Vodacom contact centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you. “

Up till now, we haven’t heard anything from them, even though I have followed up on the matter a few times yesterday being the last time. No feedback, no nothing! It’s been 2 months since we received the confirmation mail above and the promise that someone will come back to us. Too say the least, this is not acceptable and nothing else than plain “slapgatheid”. This service makes it very hard to recommend Vodacom to anyone.