How useless can Vodacom fibre support get?

If I could rate vodacom negative star, really would. Because honestly how useless can their fibre support really get; my fibre been down since 03/09/2022 until to date 18/09/2022 guess what zilch has been done! With every phonecall to glorious fibre support I am told the matter is being expedited to whatever line tech support, who seemingly cannot offer better service either! Been down 15 days to be exact with absolutely no forthcoming communication from Vodacom on what is the issue or and the descency to update me as the client as to when will it be fixed. I am really sick and tired of being sent from pillar to post