How to try and get Fiber 1 year - Vodacom (not treating customers fairly, *********** representatives, and false offers)

Okay... so after my initial complaint and sharing same on Twitter guess what vodacom did, other than saying "we will immediately looking into this bla bla bla ... we working tirelessly to resolve this..." N O T H I N G absolutely nothing instead they closed my ticket... so I had to reach out the the ombudsman ICASA who who made me follow process (which i did) and thet still acknowledge same and actioned it in a space of about a week (now that's impressive!). ICASA's action lead to the Vodacom Fiber Escalation representative Mohou Kekana finally deciding to call me after a full year of trying to follow up with vodacom on the Fiber the sold their product to me by misrepresention (fronting to have a product they knew they don't have just to get me locked in with their pathetic LTE device, which was supposed to be a temporary solution, 1 year later). So my issue is that, is it right that customers are conned into talking up products, then when following up be continuously **** too and be made a fool of and ultimately indirectly circumvented from using other competitors products? And two does vodacom not train their staff on treating customers fairly, yet allow customer service, that their representatives (Mr kekana) emotionally plays victim in accusing me of not wanting to understand how he's helping me??? (which was candidly calling me on a Friday afternoon at 16:00 to tell me ICASA contacted him so his contacting me to let me know we will be in contact - tick) ?!?! Like why bother calling if you are not calling with a solution or verified information??? Instead I'm told my are has Fiber but it's not ready.... okay so when will it be ready??? Or when will you come fetch you LTE and release me from the contract!!!!! Again further illustrating vodacom's misrepresention where on there Fiber map it shows my area as ready not to mention my neighboring complexes have Fiber and even other service providers (Telkom) is sending sales people for Fiber installations???

Surely this is crazy... then they use their smokescreen of a media team who will read this and respond "we apologize for your experience or the inconvenience we working on this" ... I mean where is the accountability!! I mean we quick to question government but what about corporate monopolies who employ self-righteous representatives who lack eq and seemingly the iq to resolve or at least respond to ground issues adequately.... yet alone timeously... utter disgrace... vodacoms branding on Ponte building should be at the bottom, Cos they clear can't stay on top of things...