RO
Randolph O

1 reviews | Active since Jun 2014

13 Oct 2015, 09:02

How to make money at the expense of your customer

This is a recurring problem I have experienced and Vodacom offers no solution to address this problem. There is a delay between the time that a data bundle runs out and the time that one receives a SMS notification about it. If, during this period you use data you get charged at a very high out of bundle rate. So even if you switch off data on your phone or buy a fresh data bundle immediately after receiving the SMS notification, if you were unlucky enough to have used data during that period Vodacom will charge you at the out of bundle rate.<br> <br> The fact that Vodacom does not offer a solution for this problem is disingenuous in the extreme. With service providers like Afrihost you can specify exactly what happens when your data runs out (incl. automatic top ups) so no nasty surprises at the end of the month. <br> <br> And no, the call limit service that Vodacom offers does not address this problem.

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2015, 10:05
Official
Hello Perplexed#1,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM