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craig.bowker craig.bowker

1 reviews | Active since Jan 2017

15 Feb 2018, 19:58

How to get what I need to continue being a loyal Vodacom customer

I have 4 Vodacom contracts and in general I have been pretty happy with them. I now live in an area where reception is pretty bad. So now I want to get a reception boosting device installed, but everyone I contact refers me to someone else. I've traveled 100km to find someone to give me a booster and no one can help. I have cancelled one of my contacts with Vodacom already and I'm a matter of hours away before I sign up for a contract with another service provider This is my last cry for "HELP!" before I say cheers to Vodacom.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2018, 21:06
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team