How to get disconnected... Upgrade your contact now!

<p>Quick Summary:</p> <p> </p> <p>I have been due an upgrade since August 2013. I finally decided to get it done on Friday 25 November 2016 and went for a more low-key contract as I had accumulated a lot of minutes which weren't used. The contract was due to kick in 1 December 2016.</p> <p> </p> <p>Since 30 November 20I16 to date, I have been unable to make calls or send sms.</p> <p> </p> <p>I sent a message online to call back, with no response. I have tried to call Vodacom, however I cannot even make this call.</p> <p> </p> <p>Please could you sort out my service!! (I think this is why I never upgraded in the beginning becuase of the inevitable headache!)</p> <p> </p> <p>Additional information:</p> <p>--> I lost between 750-800minutes airtime by upgrading/renewing my contract. No one at your branch (Brookyln) could advise me that this would happen as they said "this was a very old package and they don't know". Please bare in mind that I probably paid a premium for all my previous packages/costs/minutes as these related costs have dropped with time.</p> <p>--> Part of my package was a once off 10GB data bundle which expires in one month... I haven't been able to make use of this bundle at all and it expires soon (almost 30% of the time available to use the data is almost up).</p> <p>--> I have been with Vodacom since round 1999. Do you think all of this is fair?</p> <p>--> Your website I have found to be ineffectual.</p>