CB
Craig B

1 reviews | Active since Oct 2016

21 Oct 2016, 18:04

How to annoy a client of 15 years!!

<p>Not only is my data running low but I am unable to buy data on the ussd string unless I get permission from the "master account holder" - WHICH IS ME!!</p> <p>Then I was also cut off three times in the call centre and had to give up.</p> <p>So I predict that will soon run out of data and be charged a premium rate despite my best efforts to spend money with Vodacom!</p> <p>When did this process change?</p> <p>I look forward to this anniversary when I will be looking around for another provider...</p>

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2016, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team