1 reviews | Active since Jul 2017
How to age 20 years while waiting for 'assistance': call Vodacom customer 'service'
<p>I have called Vodacom 6 times since Monday asking for statements dating back to to 2014. I have been assured that it is possible to recieve statements for this period. Twice now I have received statements for the period July 2016 to July 2017. Today I have made four phone calls to try and sort this out and been cut off twice and had the line go dead twice while I am apparently put on hold. This might be good for Telkom's profits but it is bad for Vodacom. Why would would I want to continue with a company who can't get something so small right?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
