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lisa.vetten lisa.vetten

1 reviews | Active since Jul 2017

27 Jul 2017, 16:22

How to age 20 years while waiting for 'assistance': call Vodacom customer 'service'

<p>I have called Vodacom 6 times since Monday asking for statements dating back to to 2014. I have been assured that it is possible to recieve statements for this period. Twice now I have received statements for the period July 2016 to July 2017. Today I have made four phone calls to try and sort this out and been cut off twice and had the line go dead twice while I am apparently put on hold. This might be good for Telkom's profits but it is bad for Vodacom. Why would would I want to continue with a company who can't get something so small right?</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team