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MS
Marius S

1 reviews | Active since May 2019

03 Jan 2022, 20:36

How stupid can you be? A third time in a row?

How stupid can you be? This is now the second time that I pay my account in advance and you still proceed with a debit order. Your service is pathetic to say the least. No because of your incompetence I have failed debit orders. I will take this matter to court and hold you accountable for the failed debit orders.

0
Replies (8)
Vodacom
Vodacom's reply04 Jan 2022, 07:09
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MS
Marius S's update04 Jan 2022, 14:38
Reviewer Update
I don’t care about your automated response. For the third time in a row you double charged me!!! Your service is pathetic. I expect my refund to be done before the end of the day. Also just to highlight your pathetic service once again nobody from Vodacom has even made an attempt to contact me or resolve this matter. So much for the “RED CLIENT” experience.
MS
Marius S's update05 Jan 2022, 12:48
Reviewer Update
More than 24h after the complaint and you still haven’t made any effort to return the money which you negligently subtracted from my account. I will now proceed with ******** charges and cancel my account with vodacom. Pathetic!!!
MS
Marius S's update05 Jan 2022, 17:19
Reviewer Update
The cheek you have to call me and ask for my details is astonishing. How can you ask me for my details??? That is literally the dumbest thing I have ever heard. You have all my details on record since I am a client which you congeniality double charge for the 3rd month in a row. Once again your pathetic service is noted and will I proceed to refer this matter to the consumer ombudsman!!!!
MS
Marius S's update06 Jan 2022, 18:58
Reviewer Update
Again another day goes by in which you are not bothered to return my money. I cannot wait for the consumer ombudsman to rule on this matter. You are the cover picture of *******ion!!!
MS
Marius S's update06 Jan 2022, 20:46
Reviewer Update
I am so glad to receive feedback from the consumer ombudsman informing me of the formal investigation to be conducted by ICASA.
You will soon learn the hard way!!!
MS
Marius S's update10 Jan 2022, 12:33
Reviewer Update
One week and you haven’t made any effort to refund my money
MS
Marius S's update18 Jan 2022, 09:59
Reviewer Update
And still I am waiting