HOW PATHETIC

Item: Vodacom
Rating: 2
Author: Ronnie A

I am the owner of 3 businesses and also own property.I have 10 cell contracts with MTN for more than 15 years. I thought I would give VODACOM a chance as they had a data deal that I was interested in which would have cost a shocking R299.00 a month with no device included. I was rejected because I have no DEBT and also handed in bank statements with a good balance.HOW PATHETIC IT IS THAT I HAVE TO MAKE DEBT TO OPEN A NEW ACCOUNT,so in other words I should have debt and bank statements with a overdraft.HOW PATHETIC that you don,t have people that can recognize a good potential client for the future and not base your decision on how much debt they should have.They had bank statements and could have just called the bank to find out my track record and who I am.The reason why this happens is because the people handling this are just pawns on a chess board.You lost a good future client.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Sept 2019, 14:05

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Sept 2019, 14:05

Official

Vodacom's replyOfficial

19 Sept 2019, 12:21

Dear Customer, As per discussion, thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Regards,Consumer Website Team

Vodacom's reply19 Sept 2019, 12:21

Official