JM
John M

1 reviews | Active since Mar 2018

21 Nov 2022, 19:01

HOW ON EARTH IS IT POSSIBLE FOR SOMEONE OUTSIDE VODACOM TO INTRUDE MY ACCOUNT IN THIS NATURE? THIS COMPANY KNOWS VERY WELL WHAT IS GOING ON WITH THIS FRUAD HENCE THEY ARE RELUCTANT TO INVESTIGATE AND COME BACK TO ME AS PROMISED. GUYS PLEASE WHATCH OUT WE

I have a 24 moth data contract with vodacom on *** wherein they top up 30GB on monthly basis, and the debit of R318. 00 goes off on15th of every month. To my surprise the debit of R705.88 went off on 15/11/2022. I phoned them on the 16/11/2022 enquiring about this amount, a lady who did not identified herself said I should hold on the line while she investigate the matter. After some +/-20minues she asked me about cell number *** which I do not recognise at all. She asked me to be patient while she dig more information about the **** number, promosing to come back to me the next day. Since then she never came back tome

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2022, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team