1 reviews | Active since Feb 2011
How not to assist a customer
<p>I have been trying 2 days flat to get to Vodacom online to send me a receipt for my purchace. Besides having to call 20 different numbers and then still being transfered to 20 other people no one at Vodacom can get me a simple invoioce. Seriously annoyed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So all Vodacom did was send this above saying a consultant will contact me.. till now.. still nothing. Goes to show that customers are not a top priority.
So all Vodacom did was send this above saying a consultant will contact me.. till now.. still nothing. Goes to show that customers are not a top priority.