HOW MUCH LONGER WILL YOU MAKE ME WAIT VODACOM?

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Vodacom Service Is ****

Kwanele M | 22 May 2019, 15:46

I am very disappointing with the level of service that I got from the network provider called Vodacom. The lady that called me for a contract deal carried out her sales call and asked me if I would like include insurance with my laptop and the phone which was on promotion and I agreed for her to do so.. On Monday i was ****** and my phone was ****** and I called in at vodacom to report this and only to find out that my contract devices are not insured and I cant replace my phone

Vodacom's reply: 22 May 2019, 16:23

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

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The Vodacom service is get from bad to worse. This was their response to me after my review, I was promised that they would get back to me I am guess they are still getting back to me even now. I placed a call through the vodacom customer service department about my query and the lady said she will listen to the recording of the call I am also guessing like how they are still getting back toe they are still listening to this call as well... Well wgt confuses me is that they call is not even a hour long yet this is the second to third week I am waiting for her to get back to me.