How much longer should I wait for my call to be answered? 1 hr?

Item: Vodacom
Rating: 1
Author: David V

I've been holding for an operator for more than 30 minutes....This is no way to treat a customer. After more than 20 years with Vodacom....it's time to move on. But...do you think I can get through to someone to cancel my contract? NO!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

01 Apr 2020, 14:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Apr 2020, 14:24

Official