1 reviews | Active since Jul 2016

24 Aug 2021, 16:54

How many times must I ask?

So for over 2 months now I have been trying to get a Vodacom Max payment machine for our store.

It has been a struggle of no service or very little.

I tried applying online. I had 0 Response

I then had someone from VPS Call centre come and see me after I complained. He did al the paper work in our store. 3 weeks later no luck no response and no service.

I had a lady from the same office(Fazlin) call me and we went through the same process again, she promised to give me a better service. She came out to our offices on the 20th of July.

They delivered a QR code last week on Monday. (Which is not working). And no machine

I got promised every day for delivery, nothing.

She is trying her best, her manager is Jacques Meintjes. He was suppose to contact me multiple times but refuses to and she is not allowed to give his number to me.

He just sais it is with Natalie Blair from xlink.

Please assist with solving the issues or give me a contact that will take this seriously and respond.

Kind Regards

Christo van Dyk ***

0
Replies (1)
Vodacom
Vodacom's reply25 Aug 2021, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team