CC
Claude C
1 reviews | Active since Jan 2017
07 Feb 2020, 18:39
How many times do I have to submit my change of email address?
I requested a change of billing and all comms email address from Vodacom TWICE and they still don't update it. I submitted it with the letterhead and copy of ID as they ask; they confirm it is done but next month I still receive their mail at my old address. Vodacom, so much technology and you can't change an email address?
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Replies (2)
Vodacom's replyOfficial
10 Feb 2020, 08:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Feb 2020, 08:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CC
Claude C's updateReviewer Update
11 Feb 2020, 10:34Thank you Vodacom,
But please notice that:
1. Nobody called me;
2. I received an SMS to rate your service (as though they had called me);
3. Your office keeps asking me for the the letter head order to change our email address (now sent 4 times!);
4. Your office asks me to copy our Vodacom a/c manager; well, I never knew we had one! So can't copy him / her;
Perhaps I should take all this to the office of the MD? What do you advice?
But please notice that:
1. Nobody called me;
2. I received an SMS to rate your service (as though they had called me);
3. Your office keeps asking me for the the letter head order to change our email address (now sent 4 times!);
4. Your office asks me to copy our Vodacom a/c manager; well, I never knew we had one! So can't copy him / her;
Perhaps I should take all this to the office of the MD? What do you advice?
CC
Claude C's update11 Feb 2020, 10:34
Reviewer Update
Thank you Vodacom,
But please notice that:
1. Nobody called me;
2. I received an SMS to rate your service (as though they had called me);
3. Your office keeps asking me for the the letter head order to change our email address (now sent 4 times!);
4. Your office asks me to copy our Vodacom a/c manager; well, I never knew we had one! So can't copy him / her;
Perhaps I should take all this to the office of the MD? What do you advice?
But please notice that:
1. Nobody called me;
2. I received an SMS to rate your service (as though they had called me);
3. Your office keeps asking me for the the letter head order to change our email address (now sent 4 times!);
4. Your office asks me to copy our Vodacom a/c manager; well, I never knew we had one! So can't copy him / her;
Perhaps I should take all this to the office of the MD? What do you advice?