1 reviews | Active since Nov 2017
How many times do I have to complain about the service from Vodacom?
<p>I did an online upgrade on two of my contracts on 3 April 2017. Since then I have phoned every two days or so and they kept on telling me that the order is in process. Today I finally lost it - Spent more than an hour on the phone - being transferred from pillar to post - to be told in the end that someone at Vodacom made an error when processing my upgrade order and that I have to wait for Monday to see if MAYBE this deal is repeated as it is no longer available! If this is not resolved and I don't have the two tables in my hands this week still, I will cancel all 5 contracts I have with Vodacom and go to someone who does care about me as a customer! And spread the word...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So much for empty promises - nobody has contacted me yet. I sent a sms reply yesterday saying that NO my complaint has not been resolved and a lady promised to phone me back, so that makes another two people at Vodacom making empty promises.
So much for empty promises - nobody has contacted me yet. I sent a sms reply yesterday saying that NO my complaint has not been resolved and a lady promised to phone me back, so that makes another two people at Vodacom making empty promises.
Morning Karien,
Your query has been resolved.
Regards,
Cassandra
Morning Karien,
Your query has been resolved.
Regards,
Cassandra
Yes, finally after such a long time and so many empty promises made there is one star on the horizen! Thanks Jocelyn for going out of your way to assist me after so many did not even bother to try
Yes, finally after such a long time and so many empty promises made there is one star on the horizen! Thanks Jocelyn for going out of your way to assist me after so many did not even bother to try