How many time must i ask for a content service to be cancelled before it is cancelled

<p>In December i called and cancelled a content service that was active on my account. To my suprise the service was active in January and february. Vodacom debited me extra R50 in January and billed me another R50 in February. I complained and a lady by the name of cassandra promised me that she going to cancel it and she will credit me the R100 that was taken from me for two months. The credit was done but the service is still active. This months, two days ago i received my statement and there is still a charge for the same content and when i called the customer service they can not be able to locate or transfer me to Casandra and they can not reverse the content service charge. I asked for a quete for both my two numbers to be canceled, the 111 consultant transfered me to the cancellation department which happen to be the retention department when i got there a lady answered the call and i requested for that and then she advised me that she have to verify my ID, while i was giving her my ID she droped the line and i was rooted to the IVR where i have to rate her service, i wonder which services am i supose to rate. The reason i opted to have all my contract canceled is because the 111 consultant told me that the content service is a permanent thing it can not be cancelled and there is nothing that vodacom can do unless i call the company that is chewing my money. My i request someone who have the powers to can cancel thi thing and reverse the money that you guys have charged me to reverse it or if you cant may you please forward me cancellation quotes for my two numbers, i will be more than happy to take my business else where, it seems like you are no different to MTN whom u dumped for you so know i will be dumping you to someone who is competent to handle customer like me and the content service. Please see below the email sent to me by Casandra last month for the samething:</p> <p>Dear Rendani,<br /> <br /> As discussed I have loaded the credit for the January and February invoice for the content services.<br /> <br /> The debit order due at month end will be less.<br /> <br /> Regards,<br /> Cassandra <br /> </p> <p> </p>