How many consultants does it take to sort out a line speed issue?

Item: Vodacom
Rating: 1
Author: Waldo S

Okay.. A follow up review then.. For the last almost 2 months I've spoken to 6-8 consultants regrading my Fibre speed.. I'm paying for a 100mb line and I'm soft capped on 25mb EITHER BY VODACOM OR METROFIBRE. After so many consultants and so many service request numbers my issue still hasn't been resolved. THE FACT THAT ONE OF YOUR OWN UPPER END STAFF HAS TOLD ME TO REPORT THE FIBRE DIVISION FOR BEING USELESS EXPLAINS A LOT. SR ***

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Vodacom's replyOfficial

13 Dec 2021, 16:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply13 Dec 2021, 16:29

Official