RJ
Richard J

1 reviews | Active since Feb 2012

26 Aug 2015, 12:33

How long to reactivate a line?????

So I paid the bill as was overdue (my bad) and sent through proof of payment, and called 3 times all to be told it will be in an hour, then two to three hours. I find it highly annoying that you can't reactivate a line. Surely it isn't a seriously long process that takes hours and hours? I sent proof, I called, I made everyone aware there was payments done. And still nothing, I understand why people complaining as the rates are beyond high for the level of service we get. It is actually sad how uninterested Vodacom are in anyones problems. I have had a query logged for sometime now and no one even bothered to update me or even log the query.<br> <br> So I have now paid vodacom and I am getting the same service of phone as I did when account was suspended so why bother paying if you wont reconnect it? And telling me you will pass it on is more than likely a standard copy and paste response so don't bother I will continue my rant on social media. As I am now fed up with companies like vodacom ******ing the public. <br> <br> So have yourself a truly wonderful day, I shall be looking into cell c option of buying me out of this contract.

0
Replies (1)
Vodacom
Vodacom's reply26 Aug 2015, 13:59
Official
Hello rfj28,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team