How long should i wait

<p>I lost my cellphone 2 weeks ago called vodacom to notify them and i was told to go to a store to blacklist it so no one can use it . I did just that and was told 48 hours ill receive an sms with a blacklist number so i i can claim my new phone with that.. To this date im still waiting for it .. My business is stuck because of that . Now i have to wait fog that sms and thereafter still wait for more ****py service to get the phone ? 15 years of loyalty and this is the thank u ? But when its time to deduct you dont even hesitate a minute . Please live up to your word and deliver my new phone so my life can get back on track </p>